Shipping policy

Shipping Costs

We offer free shipping to Continental US and Canada. 

Shipping to Alaska & Hawaii is $139 USD.

We offer free local pickup to at our Greater Vancouver Warehouse for Canadians.

 

General Information

Please be advised that although we do our best to ensure that our website is updated with our current inventory, all orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and either refund you the total amount of your order, using the original method of payment, or backorder the product for you.


Delivery To Your Location

At the current time, items offered on our website are only available for delivery to addresses in Canada, the Continental United States, Alaska and Hawaii. Please be advised we cannot ship to Post Office Boxes for United States customers, we use FedEx or UPS so they are unable to deliver to Post Office Boxes.  Private Post Office Boxes within locations such as the UPS Store and FedEx OnSite are OK


Delivery Time

An estimated delivery time will be provided to you once your order is shipped by Carrier Tracking Number. Delivery times are estimates only, commence from the date of shipping, rather than the date of order, and subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to ship your order within 2 business days from the date of your order.

For USA Customers, orders for Hungry Bins with worms are shipped in separate shipments with the worms coming after delivery of the Hungry Bin. The worms are shipped out every Monday, so you will receive them on a weekday where possible.

For Canadian Customers, orders for Hungry Bins with worms require additional processing time. For these orders we make every effort to ship your order within 7 to 10 business days from the date of your order.

Business day means Monday to Friday, except holidays. Please note we do not ship on Saturday and Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.



Shipping To The United States

Orders are shipped to locations in the United States using FedEx Ground, FedEx Home Delivery and UPS Ground from our California warehouse and should arrive within 2-6 business days depending on location. 


Hungry Bin + Worms orders are processed and shipped separately. 

Worms: 

All orders will be shipped on Monday if ordered before Sunday prior we will ship on Tuesday if all orders could not be shipped on Monday. 

Your worms will usually be delivered within 2 -3 days anywhere in the continental United States once shipped.

Worms are packed in breathable bags and shipped in corrugated cardboard shipping boxes. They are clearly marked LIVE WORMS / PERISHABLE.

Your worms will be bagged in dry peat moss. They may be smaller and slightly dehydrated when they arrive. They will regain up to 30% more weight after you rehydrate them.

Shipping To Canada

Orders are shipped to locations in Canadian using Canada Post Regular Parcel or FedEx Ground and should arrive within 2-10 business days based on location. Customers in the Northwest and Yukon Territories & Nunavut should allow up to 14 days to receive their orders. Orders for Hungry Bins with worms come in separate shipments due to availability and processing times.

Damaged Items In Transport

If there is any damage to the packaging on delivery, contact us immediately at 1-888- 886-7721 or reach out to us here.